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Kathryn Baggott

Manager

Darlington, Durham, Middlesbrough, Newcastle, York

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I started my career in Learning and Development with Lindt & Sprungli Chocolate in 2019. From being 21, I was a Store Manager for different retailers such as The Body Shop, L’Occitane En Provence, Crabtree and Evelyn and Lindt. I really enjoyed coaching my team and supporting them with development plans to help them succeed. I was given an opportunity to become a Global Service Champion Trainer for Lindt in 2018 alongside my Store Manager role, which is where my love for Learning and Development truly started! I then moved into my first L&D role with Lindt as a Learning and Development Advisor. Most recently before joining Clive Owen, I was Learning and Development Manager for KP Snacks, where I led the Education and Training initiatives for a large manufacturing site, and deputised for the UK.

• Insights Training Accredited Practitioner

Throughout my career I have predominantly had a customer facing role, alongside people development which I thrive on. I have been responsible for hitting key KPI’s, upskilling teams, performance management and ensuring compliance standards are in place. I am really passionate about setting employees up for success from the start to ensure they have all the tools they need to perform. One key project I was proud to be involved with was designing and delivering Diversity, Equity and Inclusion training for a Leadership Team, Line Managers and factory staff. The delivery was really thought provoking and sparked some key conversations for change.

I started my L&D advisor role for Lindt, just as the COVID lockdown started. I had the opportunity to support teams, and Line Managers with the knowledge of how to work remotely successfully. It was a new learning curve that everyone was part of, and we had a great network of shared experiences. Alongside that I supported with Mental Health First Aider training remotely, to ensure that all our employees had the resources to cope with a scary and new situation. This time was invaluable for supporting, learning new skills for remote training delivery, and how to keep learners engaged through a screen. I would also say that becoming an Insights Accredited Practitioner was a real career highlight. It enabled me to train teams on effective teamwork, understanding different personality types and ways of working for key success.

I live by the sea, so love going out for walks to the beach. I really love travelling and seeing new places. In the last couple of years, I have travelled to Norway, Iceland and Italy which were all very different but amazing to experience! I spend a lot of time with my friends and family outside of work, and love building Lego for a bit of relaxation time!