Date posted: 11th Jul 2025
HMRC has confirmed that it will stop sending the majority of tax-related letters by post, moving instead to a digital-by-default approach. This means many taxpayers will no longer receive paper communications, such as reminders or tax return notices, unless they are digitally excluded.
The move is part of HMRC’s wider modernisation strategy and is expected to save around £50 million. Digital communications will be sent through taxpayers’ online Personal Tax Accounts or Business Tax Accounts. The change reflects the increasing reliance on digital services as HMRC stops sending tax letters and encourages individuals and businesses to manage their affairs online.
What’s Changing?
- Most postal communications will cease.
- Taxpayers will be expected to check their HMRC online accounts for updates, reminders, and correspondence.
- Only critical legal notices and communications with digitally excluded individuals will continue by post.
What You Need to Do
- Ensure you have registered for and can access your Personal Tax Account or Business Tax Account.
- Enable email or text notifications from HMRC so you don’t miss important messages (but keep an eye out for scammers trying to take advantage of this).
- Let us know if you require assistance setting up your account or reviewing your messages.
Our Support
We will continue to help clients stay compliant and informed as HMRC transitions away from paper. If you’re concerned about missing deadlines or notices, speak to us.
